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How can we help?

Answers grouped by what went wrong or what you want to know. For how a feature works, see the documentation.

About MindLM

What is MindLM?

MindLM is an AI-powered mind map generator. Give it text, a document, a web page, an image, a video, an audio file or a podcast, and the AI extracts the structure into a mind map you can edit, export and share.

Which languages are supported?

The interface is available in English and Simplified Chinese. The language of the map itself is chosen on the generate toolbar: Auto follows the source, or you can force English, Chinese, Japanese, Korean, Spanish, French, German and more.

Is my data safe?

Your uploads and maps are private to you and encrypted in transit. Maps stay private until you create a share link, and you can unshare at any time. Your content is never used to train AI models, and you can export or delete it whenever you like.

Is there an API or a team plan?

There is no public API or team plan yet. If you need API access or a team workspace, email support@mindlm.io with your use case and we will get back to you first.

Generation & troubleshooting

Generation failed or produced nothing. What now?

Check in order: the input is not empty; the link or file is valid and within the size limit; a free account has not used its 3 generations for the day; you have enough credits. Failed or cancelled tasks refund the reserved credits automatically. If it still fails, try again later or email support@mindlm.io.

What does "daily limit reached" mean?

Free accounts can generate up to 3 mind maps a day, each still paid with credits. Once used up, generation resumes at midnight UTC. Pro and Max have no daily cap.

What do I do about "insufficient credits"?

Your balance does not cover the estimated cost of this generation. Earn more by logging in daily (1 credit), inviting friends (10 credits each), redeeming a code in Settings, or upgrading to Pro or Max. You can also switch to the Fast model or shorten the input to lower the cost.

"A task is already running": how many can run at once?

Parallel tasks depend on your plan: 1 on Free, 3 on Pro, 5 on Max. Extra tasks are rejected until a running one finishes. Progress is shown in the task tray at the bottom right; only tasks still in the queue can be cancelled, a task already running must finish.

My task has been queued for a long time.

Long inputs, audio transcription and peak hours all add waiting time. After 2 minutes in the queue the page tells you; do not resubmit. A task that never starts is cancelled automatically and its reserved credits refunded. A queued task can also be cancelled from the page you submitted it on.

Are credits refunded if a task fails or is cancelled?

Yes. Submitting a task only reserves the estimated cost. On success the actual usage is settled; on failure or cancellation the whole reservation is returned to your balance.

Related:Credits

The map is too brief or too detailed. Can I change that?

Yes. Before generating, pick a detail level on the toolbar: Concise, Standard or Detailed (Concise and Detailed are Pro / Max features). For better structure switch to the Pro model. If you want actionable steps rather than a summary, change the map style from Summary to Action.

The map does not follow the order of the source. Is that normal?

Yes. MindLM produces a structured summary and groups points by topic rather than restating the source line by line. When exact wording or order matters, go back to the original.

Related:Introduction

Input sources

What can I turn into a mind map?

Text, documents (PDF, DOCX, DOC, TXT, MD, SRT), ebooks (EPUB), images (PNG, JPG, WEBP via OCR), web page URLs, YouTube videos, audio files, podcast episodes and X (Twitter) threads. Without signing in you get one YouTube try (up to 20 minutes) on the YouTube tool page; a free account adds another one-time try. Ongoing YouTube, audio, podcasts and X threads need Pro or Max.

Web page parsing failed or only captured part of the page.

Pages behind a login, sites with anti-scraping measures, heavily client-rendered apps and private network URLs cannot be fetched. In those cases copy the article text into the text input instead. Web pages also have a character limit (10,000 on Free, 100,000 on Pro, 300,000 on Max) and anything beyond it is truncated.

YouTube video parsing failed.

The video must be public and have captions, either manual or auto-generated. Private, members-only or caption-less videos cannot be processed. You get one no-sign-in try and free accounts get one more (each capped at 20 minutes); after that YouTube needs Pro or Max.

Do you support Bilibili, Vimeo or other video sites?

Only YouTube links are supported right now. For other platforms, upload the audio track (Pro/Max) or paste the transcript into the text input.

My document was parsed incompletely, or it is a scanned PDF.

Scanned or image-only PDFs are OCR'd automatically, so upload them as they are; it takes longer than a text-based PDF, and if it fails, retry later. Legacy .doc files are not parsed, so save them as DOCX first. Split very long mixed documents into parts.

My file is over the size limit.

Without an account, document or image uploads are capped at 4 MB (PDFs up to 20 pages) as part of your 3 shared tries. Once signed in, documents and images are limited to 10 MB each, ebooks and audio files to 20 MB. Compress the file, split it into parts, or paste the text into the text input. For audio, lowering the bitrate usually helps.

Image OCR is not accurate.

Accuracy depends on image quality and how regular the text is. Use high-resolution, straight-on, evenly lit images, crop to the text area, and avoid handwriting or decorative fonts. Recognition works best for English and Simplified Chinese.

Related:Image OCR

The map from an audio file or podcast is poor.

Heavy background noise, overlapping speakers and low-quality recordings hurt transcription; use clear voice recordings under 20 MB, ideally under 5 minutes. Podcast maps come from the episode's show notes rather than the audio, so short notes give thin maps; for the full content, download the audio and use the Audio File entry.

Credits & limits

How are credits calculated?

It depends on content length and model: 1 credit is roughly 10,000 tokens, with a 0.8x multiplier on the Fast model and 3.5x on Pro. Audio is billed by duration: 3 credits for the first minute, then 1.5 per minute. The estimate is reserved on submit and settled on actual usage when the task completes.

How much can I do on the free plan?

You get 10 credits on signup and 1 more each day you log in, with up to 3 maps a day. Text and documents are limited to 100,000 characters, web pages to 10,000. Text, documents, ebooks, images and web pages are included, plus one trial YouTube video under 20 minutes.

Do credits expire?

Signup, daily login, referral and credit redeem code credits never expire. Monthly membership credits are valid for the 30-day period and lapse if unused, and credits that come with a membership code also last 30 days. Spending uses the soonest-expiring credits first.

Related:Credits

How do I get more credits?

Log in daily for 1 credit; invite friends for 10 credits each once they generate their first map (up to 50 friends, with Pro days at milestones); redeem a code; upgrade to Pro for 200 credits a month or Max for 600.

Plans & billing

What is the difference between Free, Pro and Max?

Free: 3 maps a day, 100,000 characters, 1 parallel task, with text, documents, ebooks, images and web pages. Pro ($4.99/mo): unlimited maps, 300,000 characters, 3 parallel tasks, 200 credits a month, plus YouTube, audio, podcasts, X threads, the Pro model, the Concise and Detailed levels, SVG export, the Advanced format and node editing. Max ($9.99/mo) raises that to 600,000 characters, 5 parallel tasks and 600 credits a month.

What happens when my membership expires?

Your account drops back to Free, paid features are locked and any unused membership credits for that period lapse. Every map you created stays and can still be viewed, edited and exported.

I am already a member. What if I buy the same tier again?

The new purchase extends your expiry date; the current period is not overwritten or lost.

How do I use a redeem code?

Open the Billing tab in Settings and submit the code in the redeem box. A membership code activates that tier immediately; a credit code is added to your balance.

How do I cancel or get a refund?

Cancel any time through the payment provider; your membership stays active until the end of the current period, then reverts to Free. Monthly plans and renewals are not refundable; you can request a full refund of your first annual plan within 7 days of purchase. See the refund policy, or email support@mindlm.io.

Editing, export & sharing

Can I edit a generated map?

Yes. Click Edit in the editor, then double-click a node to change its text on any plan. Right-click to add a child, add a sibling or delete a node on Pro or Max. Changes save automatically.

My edits were not saved.

The editor auto-saves a few seconds after each change. A "save failed" notice usually means the connection dropped; make another edit once you are back online. You can also undo (⌘/Ctrl+Z) to check the latest state or reopen the map from the dashboard.

The map has too many nodes.

Use the Expand dropdown at the top of the editor to show only one or two levels, or click a node to collapse its branch. Choosing the Concise detail level before generating also produces fewer nodes (Pro / Max). Pro and Max can delete unwanted nodes outright.

Which export formats are available?

PNG image, Markdown outline and XMind file on every plan; SVG needs Pro or Max. Pick a format from the Export menu at the top of the editor.

The exported PNG looks blurry.

Expand the branches you need and zoom to a sensible size before exporting; the more nodes, the smaller each one becomes. For lossless scaling use SVG export (Pro/Max), or export XMind and render a high-resolution image from there.

I cannot find a map in the dashboard.

Search by title from the box at the top of the dashboard, then check the sort order and any tag filters. Maps from failed tasks are not listed, and deleted maps cannot be restored.

Related:Dashboard

Still stuck?

Tell us what you were doing and what you saw, and we will sort it out.

support@mindlm.io

We usually reply within 24 hours.

Looking for how a feature works? Read the documentation