Privacy Policy

Last updated: September 20, 2026

1. Introduction

MindLM is operated by Upward Growth Technology LLC, Wyoming, USA ("we" or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use the MindLM service, and how you can exercise your data rights. Please read this Policy carefully before using the Service. By using MindLM, you consent to the processing of your information as described herein.

2. Information We Collect

(1) Account Information — your email address and password (stored in hashed form), plus any optional profile details (e.g., display name, avatar).

(2) Content Data — text, documents, audio/video files, or URLs you submit for mind map generation, and the mind maps generated from them.

(3) Payment Information — payments are processed by Stripe. Your card number and other payment credentials are submitted directly to Stripe; we never receive or store them. We keep only Stripe's customer identifier, your subscription status, and billing period records.

(4) Log and Device Data — IP address, browser type, operating system, access timestamps, and clickstream records.

(5) Cookies and Similar Technologies — we use cookies to maintain your session, remember preferences, and analyze usage patterns; Microsoft Clarity also sets cookies to record anonymized session replays and heatmaps (clicks, scrolls, and navigation) that help us find where the product is confusing, with text you type or paste, your mind map content, and payment fields masked before they leave your browser.

(6) Third-Party Login Data — if you sign in via Google or another OAuth provider, we receive the publicly shared information authorized by that provider (typically email and avatar).

3. How We Use Your Information

(1) To deliver the core Service: processing your input through AI models to generate mind maps and summaries.

(2) To improve the Service: analyzing aggregated usage data to refine algorithm accuracy, optimize the interface, and enhance system reliability.

(3) To protect security: detecting and preventing fraud, abuse, and unauthorized access.

(4) To communicate with you: sending essential service notifications, support responses, and product updates you have opted into.

4. Data Sharing and Third-Party Services

We do not sell your personal information. To provide the Service, your data is processed on our behalf by the following categories of providers, each bound by contractual confidentiality obligations:

(1) Payments — Stripe (subscriptions and payment processing);

(2) AI models — Google (Gemini, for mind map generation and content moderation) and third-party models accessed via OpenRouter (including Meta Llama Guard, for content safety review). Content you submit is sent to these providers as processing requests; we do not permit them to use your content to train their models.

(3) Hosting and database — Vercel (application hosting), Supabase (database and authentication), Upstash (rate-limiting cache);

(4) Email — Resend (service notifications);

(5) Analytics — Google Analytics and Plausible Analytics (anonymized usage statistics; Plausible sets no cookies and performs no cross-site tracking), and Microsoft Clarity (session replay and heatmaps, with sensitive input and mind map content masked). We may also disclose data when required by law, legal process, or a binding government order; when necessary to protect the rights, property, or safety of MindLM, our users, or the public; or in connection with a merger, acquisition, or asset transfer (with prior notice to you).

5. Data Security and Retention

We employ industry-standard security measures — including TLS encryption in transit, AES-256 encryption at rest, and role-based access controls — to protect your data. We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion, we will delete or anonymize your data within thirty

(30) days, except where longer retention is required by law.

6. Your Rights

(1) Access and Correction — you may view and update your profile information at any time through account settings.

(2) Data Portability — you may export your saved mind maps and content at any time.

(3) Deletion — you may request account deletion and erasure of associated data. Upon deletion, we will cease providing the Service and remove or anonymize your information in accordance with applicable law.

7. Policy Updates

We may revise this Privacy Policy from time to time. If we make material changes, we will notify you via email or an in-app notice before the changes take effect. Your continued use of the Service after such notice constitutes acceptance of the revised Policy.

8. Contact Us

If you have any questions, concerns, or complaints regarding this Policy, please contact our privacy team at support@mindlm.io.

9. International Data Transfers

Our servers and service providers are located primarily in the United States. Wherever you are located, by using the Service you understand and agree that your information will be transferred to and processed in the United States, whose data protection laws may differ from those in your jurisdiction. We use contractual and technical safeguards to ensure that transferred data receives the protection described in this Policy.

10. Children's Privacy

The Service is intended for users aged 18 and over. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child without verifiable parental consent, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at support@mindlm.io.

    MindLM Privacy Policy - Data Security and Privacy Protection